Applications Engineer

at ITW Electrostatics
Location Not Specified
Date Posted January 14, 2022

Description

Job Description The Applications Engineer will assist in product evaluation and testing, sales and customer product support and onsite product installation. Will be working with a team of Application Engineers, R&D Engineers, Sales Managers and upper management. Duties/Responsibilities: * Assist customers in installing and maintaining product software installation in a Windows environment. * Support customer product installations, including control software. This includes onsite visits to train, evaluate or install equipment. * Evaluate competitor products and assist R&D Engineers in testing new products. * Maintain customer technical assistance records database. * Assist in product Users Manual review for accuracy and other Technical document preparation. * Create Technical Bulletins as needed for both internal and external use by customers, Channel Partners and other Application Engineers. * Provide customer and sales technical support via email, telephone, Skype and site visits. * Conduct Skype product training and Sales support where required. * Analyze alternative techniques and methods related to products and recommend changes to equipment or procedures as needed. * Share field experience, technical information and training with other departments. * Implement all applicable ITW responsibilities and guidelines. * Perform other related duties as assigned.

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