|Date Posted||January 14, 2022|
This is a hands-on role. We are looking for a technical consultant to guide new customers from contract signature to deploying a fully functional app through training and adoption.
A strong candidate will be proactive about problem-solving, curious, unafraid to ask questions and seek out answers while thriving in a rapidly changing environment. Flexible working schedule as you interface with the US & India Appify teams and customers based out of the US and EMEA. This is not a typical 9-5 working schedule and may include some weekend support.
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Your primary job is to configure the Appify Platform to build out apps for customers using the Appify Platform. This is a multi-faceted role and you will be involved in a variety of functions.
You will be a combo of Solution Architect &Consultant. Understand customer requirements and provide guidance to customers on the best way to leverage the platform.
* You will author Project Technical Solution Architecture documents that define the agreed solution architecture for a project including scope, interface design, impacted components, risks, and necessary trade-offs including finding areas for re-use
Provide training and ongoing customer support. Capture customer feedback, log customer issues and help troubleshoot problems.
* Presents technical issues to technical governance boards when required for project decisions and communicates those decisions to impacted teams
You will work closely with the product and engineering teams in testing new features before they come out to the market and help groom customer feedback into the future product roadmap.
* Recommends and implements operational improvements to meet SLAs and increase overall efficiency