Call Center Customer Service Representative

at M.S. Walker, Inc.
Location Norwood
Date Posted May 18, 2021
Category Call Centre / CustomerService
Job Type Not Specified


Who we are Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people - our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.

What we are looking for M.S. Walker has an immediate opening for a Full-Time Call Center Customer Service Representative to work in our call center with a team of 5 colleagues. Responsibilities include handling calls from customers and outside sales staff, processing orders, sales support and various other administrative tasks.


  • Handle calls from customers, suppliers, and sales staff in Massachusetts, New York and Rhode Island
  • Identify customers' needs, clarify information, research issues and provide solutions or alternatives
  • Respond to consumer, customer, supplier, and sales rep inquiries via phone and/or email in timely manner
  • Input orders from customers and sales staff into the DEC system
  • Note opportunities to upsell products
  • Process supplier invoicing, bill-backs, and bills of lading
  • Provides back-up coverage for the Receptionist
  • Administrative duties to include but not limited to scanning, filing, billing, mailing
  • Other duties as assigned


Who you are The ideal candidate will possess the following knowledge, skills and abilities in order to be successful in this role

  • Ability to work in a fast paced environment
  • Strong verbal and written communication skills
  • Prior call center experience
  • Ability to work independently as well as part of a team
  • Organization and attention to detail, a must
  • Proficient with Microsoft Word, Excel, Outlook and other computer software
  • Willingness to pitch in and assist other departments
  • Ability to multi-task, set priorities and manage time effectively

Functions necessary to complete the above listed requirements of job description

Stand Occasionally

Bend/Squat Occasionally

Climb Occasionally

Computation Skills Frequently

Lift/Carry 0-55 lbs Occasionally

Push/Pull Occasionally

Reach Overhead Occasionally

Sit Continuously

Use of Computer Continuously

Verbal Communication Continuously

Walk Occasionally

Occasionally = 0-2 Hours Daily

Frequently = 3-5 Hours Daily

Continuously = 6-10 Hours Daily


We offer a Comprehensive Benefits Plan that includes the following

  • Medical, dental and vision coverage
  • 401k program
  • Flexible spending options
  • Disability & Life Insurance packages
  • Paid Vacation & Holidays
  • Career advancement opportunities
  • Wellness programs and discount fitness memberships
  • Employee Assistance Program