Call Center Representative

Location Nichols
Date Posted April 28, 2021
Category Call Centre / CustomerService
Job Type Full Time


Job description

AtSYKES, we help people one caring interaction at a time - that includes you! Join us at our Lakeland location onsite. You will shine with us as a Customer Service Representative.


  • Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas
  • Be confident in selling products
  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
  • Responsible for improving customer retention through programs and exemplary service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all client products, services and promotions
  • Make recommendations according to customer's needs on features, accessories, upgrades and options
  • Utilize operational systems to process purchases of products and services
  • It is important to note most schedules require afternoon/evening hours and one or both weekend
All of our unique opportunities offer:

? Full-Time Schedule (40 hours/week)

? $13.00 hour + bonus opportunity

? 100% Paid Training

? Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

? Paid time off

? Tuition Reimbursement after just one year of employment

Required qualifications, skills and experience

Apply with us, if you:

? Have a high school diploma or GED

? Are at least 18 years of age or older


SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!

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