Client Service Associate

at Arrow Search Partners
Location New York
Date Posted April 29, 2021
Category Call Centre / CustomerService
Job Type Not Specified


Our client a diversified digital asset management firm with over $550 million AUM is seeking a Junior Client Services professional to join their team in order to help service the company's rapidly growing client base. This is a great opportunity for someone with the desire to assist clients and work in a fast-paced, team-oriented and entrepreneurial environment, while gaining exposure to the business.


  • Facilitate the account opening process and assist clients with required documentation
  • Perform account maintenance tasks including but not limited to; additional contributions, fund disbursements, and name/address updates
  • Process subscriptions, transfers, redemptions, and, account changes
  • Create ad-hoc internal reports for sales and marketing departments
  • Communicate with clients regarding inquiries on account documents, monthly statements, online access, account inquiries etc.
  • Interact between sales, fund admin, etc to resolve client questions and issues
  • Assist in building out and maintaining the company CRM
  • Assist with daily administrative tasks including answering phones, typing correspondence, filing, and photocopying


  • Undergraduate degree or equivalent working experience in the financial services industry
  • Proficiency in MS Office including MS Word, Excel, PowerPoint and Outlook
  • 1-2 years of client service/support or related experience in the financial services industry preferred
  • Excellent organizational skills and attention to detail
  • Strong interpersonal and communication (both verbal and written) skills
  • Ability to meet deadlines and work effectively under pressure
  • Proven ability to multi-task and work both independently and as a team player


& Benefits

  • $65,000 - $75,000 base salary + Bonus
  • Excellent Benefits
  • 401(k) plan
  • Team-oriented and entrepreneurial environment,
  • Generous PTO policy