Client Services Manager – 268

at Searchlight Inc
Location New York City (Manhattan)
Date Posted January 14, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

Our client is a leading media company, and theyre looking for a talented Client Services Manager to join their team. The role requires developing, managing, and executing online marketing initiatives and ensuring timely and accurate resolution of advertisers business issues. As a Client Services Manager, youll manage advertising programs and pre- and post-sale revenue including media plan creation, campaign implementation, optimization, reporting, renewals, and program retention. The ideal candidate is detail-oriented with a passion for providing superior customer service and solving problems for their clients.

Responsibilities:

* Create media plans in line with strategic marketing goals and respond to RFPS
* Ensure delivery and performance of advertising campaigns
* Lead cross-functional efforts to implement custom elements
* Collaborate with Ad Ops to ensure clients ads are trafficked, monitored, and optimized
* Optimize campaign performance and company revenue by coordinating reports to increase success rate and renew current business
* Update contract management system and alert team to any campaign change orders that impact revenue

Requirements

* BA/BS Degree in marketing or business or relevant working experience
* 2+ years of marketing, sales, and/or account management experience, including one year of digital advertising experience
* Project management experience a major plus
* Strong written and verbal communication with the ability to form relationships quickly over email or phone
* Team player with strong analytical and strategic problem-solving skills
* Proficient in MS office suite

Benefits

Searchlight is a digital recruitment firm specializing in media, advertising, and emerging technology. Our expertise includes media sales, marketing, technology sales, media, client services, project management, analytics, ad operations, and other client-facing roles. If youre looking for a career in digital, we'd love to hear from you!

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