Client Services Representative Full Time Positions 10AM – 7PM Shift

at NATA Compliance Services
Location Reno
Date Posted January 14, 2022
Category Call Centre / CustomerService
Job Type Not Specified


- Are you a self-motivated, detail-oriented person who is comfortable communicating with clients over the phone?

- Do you like problem-solving and can effectively work with clients to provide them assistance regarding aviation regulatory compliance solutions?

- Do you have strong listening and questioning abilities with clear oral and written communication skills?

- Are you able to work autonomously and in a team environment?

- Do like your workday to go by quickly in a fast-paced environment?

- Do you like working with various types of current technology?

- Are you looking to start a career in a dynamic industry with opportunities for growth?

- Do you want to work for a company that genuinely cares about its employees, that provides excellent benefits in a safe and secure working environment with ongoing training?

_If you answered yes to any of these questions, check out our Client Services Representative position._


Client Services Representative - CSR

Full Time Position

Position involves speaking with clients on the phone, via chat, or via email to assist them with service offerings, service status and use of our website. Individuals will be trained in Regulatory Requirements specifically in Aviation, in order to provide professional help-desk support to businesses and individuals. The CSR answers product and service questions, suggests information about other service offerings and processes information to comply with various regulatory programs.

Candidate must demonstrate strong verbal and written communication skills. This position interacts with business professionals; therefore, CSR candidates must be quick-learners and eager to assist our clients. In addition to high call volumes, duties include data entry and ensuring data is completed correctly. Attention to detail is a must. Pleasant, professional and patient demeanor is required while handling customer complaints or issues. Willingness to work a flexible schedule with occasional overtime when needed are also essential.

The office uses Macintosh computers, so MAC proficiency is a plus but not required. Bilingual is also a plus but not required. At a minimum, eligible candidates must be computer-proficient and know how to type without looking at the keyboard. Accurate typing speed of 50 wpm is a plus. Applicants must also be at least 21 years old and US Citizens, and are subject to pre-employment and recurrent background checks in addition to pre-employment and recurrent skills assessments. Prior Customer Service (PC/Phones) is highly recommended. All successful candidates will be asked to complete knowledge testing. Serious candidates only need apply.


* Employer-paid health, dental vision benefits are offered to full time regular employees. Employer pays portion of family coverage.
* Employer-paid life insurance
* 401k (full time regular employees)
* Paid Time Off (PTO) accrual starting on hire date (full time regular employees)
* Holiday pay (full time regular employees)
* Regular food trucks onsite (with two vendors company paid). Currently, this benefit is suspended due to COVID-19 health safety measures. Will resume as soon as deemed safe and appropriate.
* Close proximity to other food options (just off South Meadows Parkway)
* Directly across the street from one of Reno's best gyms (South Reno Athletic Club)
* Fenced-in grassy outdoor space and picnic area with ping pong table and disc golf, for employee use
* Access to Huffaker Park hiking trails directly behind office
* Bus stop (Route 56 South Meadows/Damonte Ranch line) short walking distance from office
* Plenty of onsite parking
* Secured office building with security monitoring service
* Socially-distant work-spaces
* Employer-issued personal protective equipment (PPE)


Founded in 2001, NATACS is an essential front-line supply chain aviation operations service provider, formed to deliver Regulatory Compliance Solutions and Services. Team Members are comprised of senior aviation professionals and other business professionals with varying experiences with or without former aviation background.

Service offerings include fingerprinting, credentialing, background checks, anti-drug and alcohol misuse prevention program management, webinars and online training. These services help clients comply with the Department of Transportation (DOT), Federal Aviation Administration (FAA), Centers for Disease Control and Prevention (CDC), Department of Homeland Security (DHS), and Transportation Security Administration (TSA) regulations.

NATACS is part of the National Air Transportation Association (NATA). Founded in 1940, NATA is the leading national trade association representing the business interests of general business aviation service companies on legislative and regulatory matters at the federal level, while also providing education, services, and benefits to its members to help ensure their long-term success. For more than seven decades, NATA has contributed significantly to aviation service companies and is a catalyst for improvement and growth in aviation businesses.

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