Collections Specialist

at WillScot
Location Phoenix
Date Posted May 13, 2021
Category Construction
Job Type Not Specified



A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.


  • Place calls to and receives calls from past-due commercial account holders according to established calling guidelines in order to discuss payment arrangements
  • Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
  • Counsel customers to assist in finding funds to bring the account current
  • Generate and respond to written correspondence (letters, e-mails, webchats, etc.) in a professional, compliant manner
  • Respond to all inquiries, redirecting when necessary
  • Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with the customer
  • Manage to collection objectives using a high degree of professionalism and persuasiveness
  • Make recommendation for next steps when accounts become un-performing or unresponsive
  • Complete skip tracing when contact with customer ceases
  • Work effectively with salesperson, branch personnel, and other team members in reaching resolution of account
  • Work unapplied cash in search of payments
  • This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company's Strategies and promote our Mission, Vision, and Values.


· College Degree or equivalent work experience

· Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience

· Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed

· Excellent verbal and written communication skills

· High degree of professionalism

· Attention to detail

· Keen listening skills and ability to persuade others

· Ambitious, goal-orientated and self-motivate