Customer Care Supervisor

at Habasit
Location Suwanee
Date Posted April 30, 2021
Category Call Centre / CustomerService
Job Type Not Specified



Responds to customer's inquiries or complaints regarding company's products or services.

Provides leadership, council and advice to other CCR's


· In addition to all the requirements of a Customer Care Representative.

· Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

· Provide continual evaluation of processes and procedures.

· Responsible for suggesting and implementing methods to improve area operations, efficiency and service to both internal and external customers.

· Provide statistical and performance feedback and coaching on a regular basis to each team member.

· Write and administer performance reviews for skill improvement.

· Be available for employees that experience work problems providing appropriate coaching, counseling, direction and resolution.

· Insure employees have appropriate training and other resources to perform their jobs.

· Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.

· Review all Credits and RMA's assigned to customer service administrative are and establish corrective action where appropriate.

· Work with all Production Supervisors and Manufacturing Supervisors on customer requirements that cannot be met within established lead times.

· Work with Sales/ Marketing support staff and all District managers to resolve any customer related problems or sales opportunities that require their assistance.

· Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

· Use appropriate judgment in upward communication regarding department or employee concerns.

· Any other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Preferred - Bachelors Degree in Business Administration, Marketing or Related Field

· Preferred - 5 years experience in customer service, sales and/or marketing

· Preferred - 3 years experience within AS/400 environment

· Preferred - 2 years experience with ERP software

· Preferred - High Competency with customer service issues

· Preferred - High Competency with MS Word, Excel, PowerPoint, CRM Applications

· Preferred - Experience in customer care / support in fast paced environment

· Preferred - Experience in customer care in related industry

· Preferred - Experience with ERP software