Customer Experience Associate

at DYPER Inc.
Location Scottsdale
Date Posted January 14, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

DYPER is seeking a passionate, positive and reliable Customer Experience Associate for our fast growing company located in Scottsdale, AZ. If you are friendly, team-oriented, responsible, and enjoy making customers really HAPPY, this is the job for you.

As a Customer Experience team member, you will be a positive voice of DYPER and will have a direct relationship with our customers. You will be responsible for customer service email responses, incoming calls and customer inquiries along with our incoming messages coming through our social accounts. Additionally, you will help answer customer questions and concerns, assist in processing orders, and fulfilling the customer needs to ensure customer satisfaction.

RESPONSIBILITIES (INCLUDE BUT ARE NOT LIMITED TO)

* Create happiness with customers
* Handle incoming customer inquiries with empathy, always delivering +1%
* Manage email inquiries
* Answer incoming calls
* Assist in answering social messages (Facebook, Instagram, Twitter)
* Identify and assess customers needs to achieve happiness
* Build a sustainable relationship and trust with customers through timely, open and interactive communication
* Assist in placement of orders, tracking, refunds, or exchanges
* Take the extra mile to engage with customers
* Flexibility to work weekends and evenings as needed

Requirements

* Positive attitude, team player who works well with a wide range of personalities
* High school diploma or equivalent; college degree preferred
* Self starter mentality
* Excellent email, social and phone communication skills
* No prior experience in customer service is required, just a strong desire to learn and to make people happy 🙂
* A no task is too small attitude and the endurance to consistently deliver amazing customer experiences
* Excellent communication and presentation skills
* Ability to multitask, prioritize and manage time effectively
* Bilingual a plus

Benefits

* Comprehensive Health Benefits
* 401K
* 'Unlimited' Vacation Policy
* High Growth Environment
* Fully Stocked On-Site Kitchen

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