Customer Service Manager

at Pure Talk
Location Covington
Date Posted May 14, 2021
Category Call Centre / CustomerService
Job Type Not Specified

Description

CUSTOMER SERVICE SUPERVISOR

CUSTOMER SERVICE DEPARTMENT MANAGER

Opportunity:

Great opportunity for a highly motivated Customer Service Supervisor or Department Manager in a telecom call center environment. This role will support call center operations across our family of wireless brands.

Responsibility Highlights

  • Supervise a team of call center CSR's and CS Leaders.
  • Direct day to day associate activities.
  • Monitor and grow sales.
  • Continually raise the customer service bar.
  • Resolve escalated service issues.
  • Improve call handling and metrics.
  • Take great care of associates and customers.
  • Train and hold associate's accountable to high standards.
  • Maintain strict compliance standards.

Qualification Highlights

  • 2 or more years of supervisory experience in a call center setting.
  • Previous experience in wireless services.
  • Ability to successfully train and coach sales techniques.
  • Solid technology skills; Proficiency with Microsoft Office Suite.
  • Detail and deadline oriented with great sense of urgency.
  • Passion for delivering a great customer experience.
  • Team player with excellent written and verbal communication skills.
  • Strong analytical, planning and organizational skills.
  • Ability to multi-task, problem solve and work gracefully under pressure.
  • Weekday, weekend, holiday availability between 8 AM and 11 PM.
  • Bilingual skills (English-Spanish) a plus.
  • Excellent command of English language (read/write/speak).
  • Highly dependable with stable work history.
  • Acceptable background and E-Verify work eligibility.
  • Local candidates with an acceptable commute to Covington, GA.

Benefits

  • Competitive compensation.
  • Health, dental, vision and life benefits.
  • 401(k) with generous match.
  • Discount on wireless service.
  • Paid time off and paid holidays.
  • Growing, admired, family-owned company.
  • Beautiful and unique workspace.
  • Business casual attire.
  • Advancement opportunities.

Please apply now. Thank you for your interest!

Note that job information in this posting is not all-inclusive. Other duties and responsibilities may be assigned and are subject to change based on business needs and management directives. No phone calls, agencies, or solicitations please. While we would like to respond to every inquiry, the volume of submissions prevents us from contacting those that are not close matches for consideration. Please attach resume or include full job history with submission, along with earnings history. Pure Talk, H2O Wireless, Life Wireless and Telrite are equal opportunity employers, dedicated to promoting a dynamic, culturally diverse and drug-free workplace.

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