Customer Service Rep

at Alfa Laval Inc
Location Richmond
Date Posted May 14, 2021
Category Call Centre / CustomerService
Job Type Not Specified


Alfa Laval Inc. is seeking a Customer Service Representative.This position provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction.With minimal supervision, answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.Provide backup support for the customer service website by responding to or forwarding customer inquiries.Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.On a rotating schedule, provide 24-hour emergency on-call service to customers and field service technicians.Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.Address complaints resulting from customer error or that of other external or internal sources.Authorize customer return of parts not needed or parts shipped in error.Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving POs so vendors can be paid.Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.Requirements:High school diploma; Associates degree in business or related field preferred.Two (2) years experience in a customer service role, preferably in a technical or industrial environment.Excellent interpersonal, communication and organizational skillsExcellent phone skillsStrong desire to provide quality service with a team approach to achieve customer satisfaction.Willingness and ability to be on 24 hour call on a periodic basis.Strong PC skills in word processing, spreadsheet and database software.EEO/Disabled/Vet EmployerEEO/Vet/Disabled Employer