Customer Service Representative

at Aerotek
Location Richland
Date Posted April 29, 2021
Category Trades & Services
Call Centre / CustomerService
Job Type Not Specified

Description

**Description:**The Member Contact Center Representative I provides world class service to members via multiple channels (phone, email, chat, and correspondence). This position responds to a number of member inquiries and requests, researches and resolves issues, and provides the features and benefits of credit union products and services to deepen relationships all while adhering to established policies and procedures.**Skills:**financial, banking**Top Skills Details:**customer service, call center, financial**Additional Skills & Qualifications:**ESSENTIAL JOB FUNCTIONS:1. Provides exceptional service to promote deep and lasting member relationships2. Serves members via all forms of member contact (phone, email, chat, correspondence, or in person)3. Provides information and performs account maintenance4. Researches and resolves problems under the guidance of the MCC Assistant Manager or MCCR Senior5. Takes ownership of member concerns and provides prompt follow-up/resolution under the guidance of the MCC Assistant Manager or MCCR Senior6. Identifies opportunities to offer additional credit union products, promotions and services to members and generates referrals7. Maintains knowledge of credit union policies, procedures, and regulations8. Performs other duties as assigned**Experience Level:**Entry Level**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.