|Date Posted||April 29, 2021|
Call Centre / CustomerService
**Description:**SUMMARY:To provide a positive experience for members and ensure requests are processed accurately and in a timely manner with appropriate follow through. Must be a responsive team member by meeting and/or exceed all objectives; uses good judgment to achieve departmental/operational objectives.+ Handle incoming calls promptly with tact and courtesy and professionalism at all times.+ Engage in positive rapport with members.+ Analyze requirements and resolve, answer, address and members' needs.+ Resolve member complaints accurately and timely with proper procedures & guidelines.+ Record information accurately in Call Center's database and/or shared systems as required.+ Provide feedback to manager(s) with reference to trends, possible problem areas and suggestions to improve overall departmental/company goals.**Skills:**Call Center, Customer Service, Typing, Inbound, Automotive**Top Skills Details:**Positive Attitude, Microsoft Office, Listening.**Additional Skills & Qualifications:**+ Ability to learn and adapt quickly+ Ability to exercise good judgment and use own initiative to excel+ Ability to follow directions/procedures+ Experience with computers, mouse, Windows, Excel+ Keyboard AbilityEDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.**Experience Level:**Entry Level**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.