Customer Service Representative

at Aerotek
Location Durham
Date Posted April 29, 2021
Category Trades & Services
Call Centre / CustomerService
Job Type Not Specified

Description

**Description:**Description:Medicare/SMA• Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers.• Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.• Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.• Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable BCBSNC practices and policies.• Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues.• Identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner.• Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate "stakeholder centric" course of action to respond to needs.• Educate and encourage customers on use of alternative delivery channels including self service, web, etc.• Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.• Interface with local, state and federal governmental entities and plan participants regarding BCBSNC products, services and policies.Hiring Requirements• Bachelor's degree.• If no degree, high school graduate or GED and 3 years experience in a customer service solutions oriented environment.• Experience operating in a Windows and Microsoft Office environment required.**Skills:**call center, customer service, Csr, bilingual, healthcare customer service, Inbound call, Microsoft, Medical terminology, Customer support**Top Skills Details:**call center, customer service, healthcare**Additional Skills & Qualifications:**Hiring PreferencesPreferred customer service experience in the following industries:o Healthcareo Hotel/Hospitalityo Bankingo Telecommunications• Knowledge of databases (i.e. Sharepoint, Business Objects, Access) is preferred.• Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the phone.• Superior verbal and written communication skills.• Excellent discretion and judgment skills.• Excellent probing and problem solving skills.• Excellent time-management skills.• Ability to work in a high-pressure environment and deal effectively with customers by providing caring responses and diffusing escalated situations.• Commitment to superior quality customer service.• Ability to adapt quickly to change.• Presents a positive professional manner at all times with customers and team members**Bilingual a plus, but not required.Requirement:secure internet connection and to be hardwired so that systems can function efficiently in order to complete job duties. Wired broadband services with a consistent, minimum internet speed of 768K upload and 6Mb downloadInternet Connection through Modem using Ethernet Cable (No WiFi or Hotspot)**Experience Level:**Entry Level**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.