Customer Service Representative

at Aerotek
Location Mechanicsburg
Date Posted May 1, 2021
Category Construction
Call Centre / CustomerService
Job Type Not Specified

Description

**You have an opportunity to join one of the nation's leading insurance providers, who is excited to welcome you aboard their growing Customer Service team.****Since 1954, our organization has grown to become the largest provider in our field, servicing over 80 million Americans every year. From the first day they join the company, employees know they have become a part of an organization that values them as individuals and team members.**Demonstrating your ability to proactively address customer and client requests, you will quickly become a top performing member of our team with opportunities to become a CSR II, CSR III, or Supervisor.Your colleagues here enjoy access to…Competitive pay and benefits - pay increase once taken on permanentEmployee well-being programsCareer growth, and more!How you will make an impact:• Respond to basic telephone, electronic, written inquiries from professionals, groups, subscribers and brokers or customers.• Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries.• Communicate basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolution.• Accurately complete online, hard copy forms and route to the appropriate department.• Document each customer encounter or resolution in the appropriate computer tracking system.• Obtain pertinent patient demographics and document this information in a patient database when required.What we are looking for:• Position Requirement: a personal computer and remote internet access• High School Diploma of GED• A minimum of 1-year customer service experience (call center or retail preferred)• MS Office skills (Outlook, Word, Excel, and PowerPoint)• Someone who will be warm and empathetic with customers and diligently seek accurate answers to their questions• Experience with insurance is a major plus!**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.