|Date Posted||May 12, 2021|
Trades & Services
Call Centre / CustomerService
Our client, a leading international manufacturing firm, is seeking an experienced Customer Service Rep for a fantastic opportunity to join their team for a full-time, direct hire opportunity. This role is located in south Charlotte and will work a blended role of onsite/remote.
Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
Recommend appropriate products for customer applications. Interface internally to determine product applications to meet customer requirements and specifications.
Resolve customer technical and specification issues.
Review product cost, delivery and technical inputs from AG team in preparation of quotes for customers.
Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
Coordinate with the Logistics Department to expedite deliveries and inquiries.
Provide input to the Company' s central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.
Adhere to all regulations and guidelines contained in the Global Management System.
Fluency in Microsoft Office Suite.
Bachelor/Associates Degree in Business or related discipline, preferred not required.
Two or more years customer service or inside sales experience required.
Excellent phone skills and email etiquette.
Solid communications skills, both verbal and written and being able to follow up within deadlines.
Bilingual preferred, but not mandatory.
SAP experience required.
Excellent organizational skills with attention to detail.
Work well individually and with a team.
Ability to multi-task.
Results driven and effective in creating a productive and positive team environment.
Self-starter and ambitious.