Customer Service Representative

at Enova
Location Chicago
Date Posted May 14, 2021
Category Mining / Oil / Gas
Call Centre / CustomerService
Job Type Not Specified

Description

How do you like to make a difference? Think back to your last job. Did you feel like you were making an impact? Members of our Operations team know that every call, chat, or email conversation they have with a customer is important; it's important to the customer, and it's important to the business. Our 'Customer First' company value drives each person in our contact center to provide great customer service, and our strong track record of promoting from within rewards those who truly embody that value. Where else will you find a contact center with team members who have been with the company for 10+ years? We invest in our people so they can grow, whether it's straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. This is the core of Enova. About the role: Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program. Once you hit the main contact center floor, you will primarily be responsible for providing superior customer service and a positive experience to our customers. What you'll be doing: Answer inbound calls from customers to answer and service any questions they may have Handle all customer inquiries, requests, and thoroughly educate them on our products and services Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience Communicate clearly and professionally with all customers, co-worker, supervisors and management Maintain accurate, up-to-date information for customer accounts We're excited about you if you have: Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system A desire to create a top-notch customer service experience The means to independently problem solve Ability to balance multiple priorities and effectively handle changing situations The drive to exceed your goals in a fast-paced, metric driven environment Computer proficiency and accurate data entry skills required Our Operations Team: We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued. About Enova:Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees. Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.