Customer Service Representative and Dispatcher

at Dynamic Electric
Location Hillsborough
Date Posted January 15, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

Dynamic Electrical Solutions, the most up and coming company in the Orange/Durham area for residential/commercial electrical services, is looking for a new Customer Service Representative/Dispatcher, who wants to join our team! We strive to provide a friendly work environment, as well as an interesting and varied array of work from simple troubleshooting to service upgrades & generator installations. Do you like applying your customer service skills and helping folks? Our clients need you!

What you will be doing:

* Answering Phones, directing Customers to appropriate personnel
* Dispatch electricians to job sites as needed
* Keeping Orders Updated as needed, working directly with Sales and Scheduling.
* Calling Customers ahead to confirm scheduled dates.
* Provide excellent Customer Service
* Scan/Email documents daily to corporate
* Maintaining Customer Files

Why you should work for Dynamic Electrical Solutions:

* Paid Training
* Ability to make a great income
* 40-hour workweek with optional overtime
* Monday -Friday daytime hours
* Positive work atmosphere
* Professional office work environment
* Supplemental Pay: Bonus pay
* Family owned and managed since 2012

This position requires very good organizational skills, computer skills, and the ability to do multiple tasks.

The candidate should have strong communication and interpersonal relationship skills, be self-motivated and dedicated to job responsibilities.

Job Type: Full-time
Salary: $33,250.00 $50,000.00 per year

($16.00 - $24.00 per hour)

Requirements

3 years of customer service or equivalent experience

Friendly and professional

Ability to multi-task

Follow company policies

High school diploma or equivalent required. Must know Microsoft Office, Word, Excel, Outlook, etc.

Knowledge of the construction industry and / or dispatching is a plus. Compensation based on experience.

Able to work: 9-hour day shifts, Monday through Friday

Benefits

* Paid Time Off
* Life Insurance (Basic, Voluntary & AD&D)
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* 9-hour shift per day, Monday through Friday
* Quarterly bonus pay
* Professional office location

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