Field Service Technician

at eXcell, a division of CompuCom Systems, Inc.
Location San Antonio
Date Posted April 29, 2021
Category Call Centre / CustomerService
Trades & Services
Job Type Not Specified


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We are currently in need of a Dispatch Support Tech to perform break-fix work in the San Antonio area (in and around 78214). Standard hours are Tues - Sat / 9 am - 6 pm with on-call rotations required to include nights and weekends.

  • Technician will travel to each client's location to provide services
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer.
  • Will perform Printer support including hardware break-fix, IMAC, and project work
  • Works under general supervision
Required qualifications:
  • 2+ year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix
  • 2+ year(s) of customer service experience
  • Reliable transportation required (this is a driving position - reimbursed accordingly)
  • Must be able to work staggered or late shifts possibly including evenings and/or weekends
  • Need to be very personable as they will be interacting with a wide range of users and environments
  • Ability to work on a ladder or lift required
  • Ability to lift up to 50lbs. required
Preferred qualifications:
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience would be a bonus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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