Field Service Technician – Printers, POS

at eXcell, a division of CompuCom Systems, Inc.
Location Garden Grove
Date Posted April 29, 2021
Category Trades & Services
Job Type Not Specified


Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

* * * Contract to Hire Opportunity * * *

We have an immediate opening for a Dispatch Field / Printer Technician to provide break-fix service in the Garden Grove, CA area. Candidates must live in or near zip code 92841. Must be willing to work Thursday-Monday shift, 10 am to 7 pm (1 hr. lunch break).

  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policy
  • Technician will travel to each client s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, printers, and POS
  • Works under general supervision
Required Qualifications:
  • Must have Field Service experience
  • 2+ years of break-fix experience supporting desktops and laptops
  • Printer break-fix repair experience (more than consumables and setup)
  • Ability to upgrade OS software and transfer data if required
  • Strong customer service experience required
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
  • Reliable transportation and a valid driver s license required (driving position - reimbursed accordingly)
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder or lift
  • Ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines) - required to load company apps to personal phone
  • Laptop and basic hand tools required
  • Installation skills a plus: installing equipment on various surfaces such as tile, steel, brick, other various materials
  • CompTIA A+ certification
  • OEM Warranty certifications
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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