Field Technician

at Calance
Location Dallas
Date Posted April 30, 2021
Category Mining / Oil / Gas
Trades & Services
Job Type Not Specified

Description

Our client is looking to hire a Field Technician for a contract role in Dallas, TX. If you feel this position matches your experience and availability, please apply with your resume and salary requirements.

Job Title: Field Technician

Duration: 6+ months contract

Start: ASAP

Interview: 1 onsite interview

Citizenship: Must be a US Citizen or Green Card Holder

Job Description:

The right person will be responsible for providing on site field support to a variety of users across Dallas and surrounding communities. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution.

Key Responsibilities:

  • Deployment of new hardware and software
  • Reimaging of new hardware
  • Work with Laptops, PCs, MACs, and peripherals
  • Resolve print, network and connectivity issues
  • Work directly with a diverse workforce
  • Performs other duties or special projects as assigned
  • Ability to complete multiple simultaneous projects in a timely manner
  • Make regular changes in both Active Directory and Office 365 environments

Skills:

  • 4+ years customer support/field tech experience
  • Strong communication, interpersonal, and analytical skills
  • Ability and desire to provide excellent customer-service
  • Ability to work independently and communicate clearly in a dynamic environment
  • Knowledge of and experience working with cellular support (Android and ios)
  • Knowledge of and experience working with Windows, MAC
  • Knowledge of and experience working with Citrix
  • Knowledge of and experience working with stringent SLAs
  • Knowledge of and experience working with cellular support (Android and ios)
  • Knowledge of and experience working with virtual support
  • Knowledge and experience with Windows OS (Windows 7, Windows 10)
  • Knowledge of and experience working with Remedy
  • Knowledge of and experience working with SCCM
  • Experience with detailed documentation and ticketing

Certifications:

  • CompTIA A+ and/or Security+
  • Microsoft Certs

Must Have:

  • Drivers License
  • Vehicle to get to field tech sites within a day trip of 240 miles from Dallas.