Inbound Call Center Representative

at Cornerstone Staffing Solutions, Inc.
Location Tampa
Date Posted September 1, 2021
Category Call Centre / CustomerService
Job Type Not Specified

Description

We are looking for a Customer Service Representative to work in a busy call center that operates 24/7! This position would be a contract-to-hire after 90 days. The starting wage is 13.50/hour, with the potential to make 17/hour once hired in! -Handle customer inquiries and complaints-Greet and direct incoming calls to the appropriate department-Process information requests and relay verbal messages as needed-Understand the products and services offered by the client-Provide information about the products and services-Troubleshoot and resolve product issues and concerns-Document and update customer records based on interactions-Develop and maintain a knowledge base of the evolving products and services