Manager, Customer Experience & Innovation Consulting

at Publicis Sapient
Location Not Specified
Date Posted January 15, 2022
Category Call Centre / CustomerService
Job Type Not Specified


Job Description

Publicis Sapient helps forward-thinking organizations thrive in the brave pursuit of Next by digitally enabling the way they work and serve their customers. Were a community of some of the worlds brightest thinkers and doers, with bold and diverse perspectives, problem-solving creativity, and restless curiosity.

Articulate and frame a clients customer and business problems, and the mutual value of recommendations, initiatives, solutions and phases of a strategic roadmap
Leverage a breadth of experience in product innovation, service design thinking and customer research, supported by business strategy and technology into integrated and actionable strategy and execution that will delight and serve customers, bridging strategy concepts to designed products and services
Collaborate with clients and internal partners to generate strategies and value propositions that utilize innovative technology and emerging channelsweb, mobile, social, chat, voice, kiosk, etc. to compliment traditional modes of service
Synthesize information quickly, and apply this deftly through a combination of foresight, experience, and agility
Facilitate meetings and workshops with sensitivity to client and team needs
Ability to show the traceability and clear shaping of research, data and observations into actionable insights, implications, and initiatives for our clients
Help to plan, estimate, and manage a track of work (including other individuals) in accordance with budget, deliverables and quality standards while demonstrating measurable value and satisfaction for the client
Help to grow the businessboth in the strategy capability and in support of our industry go-to-market teams, being the champion for customer, market, and technology insights and strategy with clients and internal teams
As part of career growth, supervise and nurture junior team members
As part of career growth, contribute to thought leadership internally in the form of practice development with the global Strategy & Consulting capability group; participate in the development and ongoing improvement of industry propositions and capability services through presentations and publishing

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