Service Advisor

at Feldman Chevrolet of Livonia
Location Livonia
Date Posted May 13, 2021
Category Call Centre / CustomerService
Job Type Not Specified

Description

Service Advisor at Feldman Chevrolet of Livonia

Excellent Pay Plan with Industry Leading CSI Bonus Program

Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 14 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Core Values

1. Honesty and Integrity

2. Respectful

3. Fanatical attention to detail

4. Team Player

5. Fun & Enthusiastic

Benefits

  • Medical, Dental, Vision Insurance
  • Paid Training
  • Master Tech Program: Service-based rewards system the adds up to trips and additional bonuses on an annual basis
  • Holiday Bonus
  • 401k with Company Match
  • Employee Appreciation Lunches
  • Life Insurance and AD&D
  • Critical Illness Insurance
  • Accident Insurance
  • Short and Long Term Disability

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.

  • Distribute work between technicians efficiently

Qualifications

  • Organized and friendly personality

  • Demonstrated ability to manage others

  • Time management skills

  • Fantastic communication skills with your customers

  • Professional, well-groomed personal appearance.

  • Clean driving record

  • Willing to submit to a pre-employment background check & drug screen