Technical Senior Manager, Engineering

at Macy's
Location Duluth
Date Posted January 14, 2022
Category Engineering
Job Type Full Time



Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.

Macy's Tech provides modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub at Macy's Join our team to help shape the future of e-commerce and set the pace in retail technology. Whether focused on store technology, supply chain tech, application security, merchandising systems, or the mobile app - you'll have opportunities to grow your career while finding meaningful ways to make a difference.

Job Overview

The primary purpose of this role is to provide leadership and direction on technology infrastructure planning, engineering and support for the following key infrastructure areas: Linux, AIX, Solaris, VMWare, VDI, Storage and Backups. This individual will oversee the management of a team of Infrastructure Engineers who design, implement, and support the technologies that support each of the mentioned infrastructure areas. This individual will lead medium to large scale projects and provide ownership and drive teams to resolution on operational incidents. This individual will oversee the technical leadership and strategy across all of these key infrastructure areas focusing on stability, flexibility to meet the needs of the business and cost management.

Essential Functions

Responsible for leading strategy and architecture across all infrastructure platforms (Linux, AIX, Solaris, VMWare, VDI, Storage and Backups)
Provide direction and leadership on server hardware, virtualization hardware and storage infrastructure to meet business requirements (new requirements and tech refresh)
Lead the development and implementation of operational support processes on VMWare, VDI, Linux servers, Oracle Solaris and Engineered Systems, 3par storage, Netapps storage and HD Dataprotector (Ex - patching, server provisioning, capacity management, user requests, etc.)
Manage the relationship with third party service providers including our strategic Managed Service partnership. Set the priorities and the goals.
Oversee IT security audits for virtualization, storage, backup and compute environments
Oversee Vmware, VDI, storage, backups and compute infrastructure performance and operating cost
Provide the business design and costing information for IT infrastructure for business projects
Oversee the procurement and installation of IT infrastructure in the virtualization, storage, backup and compute space.
Promote the strategy of automation to continue to automate manual tasks to increase execution velocity and minimize the chance for human error
Collaborate with Technology partners to help define and understand target strategies
Provide mentoring and guidance to team members

Qualifications and Competencies
Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
8 years of experience in an IT management role.
5 years of infrastructure engineering experience in the following infrastructure areas (Linux, AIX, Solaris, VMWare, VDI, Storage and Backups )
5 years of experience leading large scale projects

Preferred Qualifications

Experience implementing or supporting the following infrastructure areas (Linux, AIX, Solaris, VMWare, VDI, Storage and Backups)
Experience with Vmware, VDI, Linux, Oracle Solaris and Engineered systems, 3par storage, Netapps storage and HP Dataprotector
5 years of work experience in an IT role requiring interaction with senior management (i.e., Director level or higher)
Experience with Automation technologies / tools (puppet, ansible, python, and bash)
Experience with managing Managed Service partner relationships
Experience with leading platform transformation strategies

Company Profile:

As the fastest growing part of Macy's Inc. business, is achieving record sales and broadening our workforce. offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at, get an inside look at

Our employees have long-term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omnichannel integration with the best in retailing, is reaching new heights.

This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

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