Technical Support Specialist

at Amplify Resources Group
Location Needham
Date Posted April 29, 2021
Category Call Centre / CustomerService
Job Type Not Specified
Full Time

Description

Job Description - Application Consultant

The Professional Services team supports new and existing customers with on-boarding new customers and stores, continuous training of application functions, and assists customers with managing other key features of the hospitality system. As a member of our clients Professional Services Team, you will be responsible for day-to-day contact with new and existing customers.

  • Communicate with customers through calls/e-mails
  • Act as a Deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers' information systems
  • Assist with new customers go-live support
  • Work with new customers on the initial and continuous training of new and existing features and functions of the system
  • Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
  • Manage the discovery process for implementing the menu, and menu user interface
  • Work closely with the department manager and other team members to schedule, and manage work in a timely manner
  • Work with new and existing customers to set proper expectations for project scope and deliverables

REQUIREMENTS:

  • 1-3 years in restaurant management or operations (POS Experience)
  • Experience developing and implementing a restaurant menu
  • Project management experience (1 year)
  • HTML knowledge
  • Photoshop experience (preferred)
  • Bachelor's degree in hospitality or technology (preferred)
  • Experience in training restaurant staff (a plus)
  • High command of the English language
  • Proficient in MS Excel, Word, and PowerPoint

Job Type: Full-time

Experience:

  • POS Systems: 1 year (Preferred)

- provided by Dice