Technical Support Specialist / SinglePoint rating software

at Boston Software Corp.
Location Needham
Date Posted April 28, 2021
Category Call Centre / CustomerService
Job Type Full Time

Description

We are looking for an energetic, resourceful person to provide support to insurance agents and carriers that use SinglePoint. Our customers need help setting up SinglePoint, learning the workflow, and resolving bugs/issues when the arise. Each day will be different. Always new features and changes rolling out. Candidate should be organized, articulate, and tech-savvy. If you have used SinglePoint before, well, that is a huge plus.

You will be responding to emails, Live Chats, phone calls, and online collaborative tools. We will train you, but you need a "can do" attitude.

Please tell us why you like serving customers and why you are good at it.