U.S Private Bank – Client Service – Operational Excellence Manager – Executive Director – Newark, DE

at JPMorgan Chase Bank, N.A.
Location Newark
Date Posted May 14, 2021
Category Call Centre / CustomerService
Job Type Not Specified


JPMorgan Chase & Co . is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. JPMorgan Private Bank has been helping the world's wealthiest individuals, families, foundations, and endowments grow, manage, and sustain their wealth through personalized, comprehensive financial solutions for more than 160 years. J.P. Morgan is a global leader in asset and wealth management with assets under supervision of $2.1 trillion and assets under management of $1.4 trillion. With Private Bank advisors in 110 offices in 25 states and 20 countries, the Private Bank provides clients with a global perspective delivered through a local team focused on fundamental wealth management disciplines, including investment management, wealth structuring, philanthropy, credit, and banking. Job description: As a Client Service Production Manager Executive Director, you'll be responsible for leading, building, and maintaining a strong global production operation that continuously supports an integrated approach to client servicing, operational efficiency, production driven MIS & forecasting, issue detection, escalation, root cause analysis and remediation. Role Responsibilities: Lead the vision and organize the priorities for a matrix team of 100+ people, maintain oversight of team's activities and serve as escalation point where needed Drive process improvement initiatives, measures, and ensure the team maintains high performance standards that adds value to day-to-day Service operations Leverage Business strategy and knowledge of platform capabilities to inform the direction for product & end-to-end client experiences Redesign business models, operating procedures, and capabilities to support Client Service growth strategy Participate with Technology solution decisions to ensure prudent technical designs, release deployments, and strong testing protocols Collaborate with the Transformation & Product Owners for program status, milestones, tasks, budgets Guide enhancements through the necessary governance and compliance functions to gain approval to move towards the general availability release Work with internal and third party partners/vendors to enhance both client facing and backend platform capabilities Qualifications 10+ years of applicable business experience with demonstrated experience leading complex Service/Mid Office/Operations organizations, operations improvement, business process reengineering, IT transformation, and product development roles in financial services Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships in a demanding global matrix managed organization Strong financial and business acumen with a bias towards practical execution Highly versatile personality type, strong resiliency, a drive for success, and a willingness to pitch in wherever necessary to get the job done Exceptional communication skills and ability to present complex messages to stakeholders and executives Experience in implementing legal and/or compliance requirements into business practices (processes & procedures) and conducting privacy, operational and/or technology risk assessments An intellectual curiosity surrounding new technologies and the competitive environment Experience working with business application owners and development teams to document business requirements and lead scope definition Proficient in Microsoft Office Suite (Word, Excel, Visio, PowerPoint/Pitch Pro) Role to be located in Delaware JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/Veterans